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Testimonials & Reviews

4.05/5

Neurological Institute of Los Angeles

A private medical practice located in multiple locations in Los Angeles, CA

4.05/5 Star Rating
217 total reviews

Neurological Institute of Los Angeles always appreciates feedback from our valued patients. To date, we’re thrilled to have collected 217 reviews with an average rating of 4.05 out of 5 stars. Please read what others are saying about Neurological Institute of Los Angeles below, and as always, we would love to collect your feedback.

Keimonti B.
5/5 Star Rating
Submitted 04/23/25
Nice place
Silvina S.
5/5 Star Rating
Submitted 04/23/25
Excellent and kind provider
ZULMA L P.
4/5 Star Rating
Submitted 04/22/25
Estoy satisfecha con la atenciòn que dan
MARINA H.
3/5 Star Rating
Submitted 04/22/25
I was contacted by the representative with the the results of my tests. I couldn’t understand anything she was saying to me because of her accent. I asked her to email me the results of the tests, because I wanted to read them by myself to understand hopefully what my results were, I asked her to send them to me. She said that she sent an email with the results to me, but she didn’t, I didn’t receive any emails. I had to call back and reschedule a phone appointment, because I wanted to know the results, and I would like somebody to explain clearly to me what is going on with me and my health. I never leave bad reviews, but in this case I have to, because I think that this kind of customer service is not acceptable, it is about health, people need to have a good and clear understanding of what is going on, they need to be able to understand and, if necessary, to ask questions and get clear answers. The customer service I received was not acceptable.
FRANKLIN G.
2/5 Star Rating
Submitted 04/15/25
Good
Jason B.
4/5 Star Rating
Submitted 04/15/25
Just a phone call but still was great
LETICIA A G.
1/5 Star Rating
Submitted 04/15/25
Bien
Megan A.
1/5 Star Rating
Submitted 04/11/25
It’s hard to put into words how bad this place is, and I cannot figure out what the main issue is. To start, my appointments have always been 30-45 min late. Also, I have never once seen the doctor. He only spoke to me over the phone for 5 min in an initial tele-intake. You think that’s enough time to get my history? Now I have to deal with his assistants or something, as they never introduce themselves in ways that I understand why they’re dealing with my care and not him, like who are they???? One of them isn’t listed anywhere on the site. I don’t know them or their credentials and it’s clear they don’t know me since I have to restate my complex medical history every appointment, in addition to reminding them of tests I already got done based on their orders. I’m planning to request my records to see what the circe they’re actually doing for my care because I’m very suspicious. I deal with so many healthcare systems and this one just baffles me. I feel terrible for anyone being referred here.
MELINDA M.
5/5 Star Rating
Submitted 04/11/25
Great experience with staff and doctors
MARIA G.
5/5 Star Rating
Submitted 04/10/25
Definanly a good doctor his been taking care of my mother he explains and answers all dought and questions that we have .,definatly would recommend him to anyone and thank you for your service doctor and all the re
Kelly H.
1/5 Star Rating
Submitted 04/09/25
Incompetent administrative staff, incompetent providers, incompetent pharmacy. INCOMPETENCE ALL AROUND. Customer service is HORRIBLE and you have to chase doctors around yourself for appointments and medications. Im honestly no karen but wow am I frustrated every single time I interact with you all.
William K.
5/5 Star Rating
Submitted 04/08/25
great
MOISES S.
5/5 Star Rating
Submitted 04/08/25
Excelente
DEDITA H.
4/5 Star Rating
Submitted 04/08/25
I appreciate your immediate response.
Kevin P.
5/5 Star Rating
Submitted 04/08/25
great service
MARK O.
5/5 Star Rating
Submitted 04/05/25
Very informative
REBECCA M.
5/5 Star Rating
Submitted 04/05/25
The staff were very welcoming and friendly. I felt really comfortable being there.
CORALIA M.
5/5 Star Rating
Submitted 04/04/25
Good service
RIMA A.
2/5 Star Rating
Submitted 04/04/25
No communication with patients. Scheduled a call appointment, but received no call. You need to chase the doctor for answers.
Miriam A.
5/5 Star Rating
Submitted 04/04/25
It was great. He is very caring, knowledgeable understanding and kind., he is the best.